What Causes Xbox Series X or S Sign-in Errors?
When you have trouble signing in with your Xbox Series X or S, it’s usually due to a problem with the Xbox network, internet connectivity issues, or your login credentials. When your Xbox can’t connect to the internet, it can’t connect to the Xbox network either, so it won’t be able to sign in. The same is true if the Xbox network service itself is down, and entering the wrong password or username when logging in can have the same basic result.
How to Fix Sign-in Problems With the Xbox Series X or S
Since this problem is usually caused by a connectivity issue, service outage, or credential issue, you’ll need to check each one in turn to get back online. Follow these steps in order to get your Xbox Series X or S signed in and online again:
What if Your Xbox Series X|S Still Can’t Get Online?
If you’ve verified that you’re using the right username and password combination, that your internet connection is solid, and that the Xbox network and other Microsoft services aren’t down, but you still can’t get online, you may have a hardware problem. Contact Xbox customer support to see if your console is under warranty, or if they have any other suggestions. Visit account.live.com and try logging in using the same email and password that you put into your Xbox Series X or S, and see if it works. If it doesn’t, then either you or someone else changed your password, and you will need to use the new password to log in. To check your internet connection on Xbox Series X|S: Here’s how to restart an Xbox Series X or S:
