How Do You Do a Hard Reset on a Kindle Paperwhite?
A hard reset removes all of the data from your Kindle and returns it to factory conditions. You do it through the Settings menu.
How Do I Reset an Unresponsive Kindle Paperwhite?
If your Kindle Paperwhite is frozen or otherwise unresponsive, you may want to do a hard restart. A hard restart differs from a reset because it doesn’t reset the settings or delete your library. Instead, it just forces the device to reboot. It’s a less drastic measure than a factory reset, which you should only do if you have regular issues using it or are planning to sell, trade, or give away the device. Tap Yes to continue. To do a hard restart on a Paperwhite that isn’t responding, press and hold the Sleep/Wake button on the bottom edge of the device. After about five seconds, the Power Menu may appear, which contains options to restart the Paperwhite or turns off the Paperwhite’s screen, but you should keep holding the button down even if you see this. Eventually, the device will shut down and restart. The time you have to hold it may vary, but it normally takes about 20 seconds before the device responds.
