When an Xbox One controller won’t connect, it usually manifests in one of the following ways:
Ring light flashes on the controller and never goes steady.You are unable to control games or menus with the controller.The please reconnect the controller message appears on your television.
These problems may occur when you first turn on your controller, or while you’re playing.
Causes of Xbox One Controllers Not Connecting
When an Xbox One controller won’t connect, there are a handful of root problems that may be in play. At the most basic level, your controller and your console aren’t talking to each other. This can be caused by too much distance between them, too much interference, weak batteries, sync issues, and actual hardware failures.
How to Fix It So Your Xbox One Controller Connects
The best way to figure out why your controller isn’t working right, and to fix it so that it will connect to your Xbox One, is to go through the following troubleshooting steps one by one. Attempt each fix, in order, and check to see if your controller connects after each step.
Xbox One Controller Firmware Problems
If your Xbox One controller still won’t work, you may have a hardware or firmware problem. Before you reach for a USB cable, send your controller in for servicing, or throw it away, you should try to update the firmware. If the built-in firmware is corrupt or out of date you may experience connection issues. The maximum range of an Xbox One controller is about 19 feet, but placing objects between the console and the controller can greatly reduce that range. If your controller disconnected unexpectedly, and you weren’t right next to the console, try moving closer and resyncing. If it loses connection again when you move away, then try moving any objects that are getting in the way or just sit closer to your Xbox. Press the Xbox button on your controller, and it should reconnect and sync up. If you don’t want it to shut off in the future, push at least one button on the controller every so often, or tape down one of the analog sticks. If you already have eight controllers connected, you need to disconnect at least one of them. Choose a controller you don’t want to use anymore, press the Xbox button on that controller and select Controller off on the TV screen. To eliminate this as a possible culprit, replace the batteries with brand new batteries or fully charged rechargeable batteries and then sync your Xbox controller with the device again. Don’t use batteries from a remote or other device even if that device seems to work fine, as that device may not require as much power to run as an Xbox One controller. If you have a headset or mic hooked up to your controller, remove it and try to reconnect. You might be able to plug your headset back in after a successful connection, or there could be a problem with the headset that will prevent you from doing so. Try shutting off all other electronics that use a wireless connection, like phones, laptops, tablets, and even your Wi-Fi router. Also shut off appliances, like microwaves, fans, and blenders, that might create interference. If that isn’t possible, then at least try to move any such devices away from your Xbox One. If this is your problem, the solution is to resync to the console you want to use the controller with. You will have to repeat this process every time you want to use the controller with a different console. To resync an Xbox One controller: If you have a newer controller, which you can identify by the presence of a 3.5mm headphone jack on the bottom, you can perform the update wirelessly. Otherwise, you’ll have to connect your controller to your console with a USB cable. The solution to this problem involves updating your controller:
What to Do If Your Xbox One Controller Still Won’t Sync
If the controller still doesn’t work after trying all of the possible fixes, then there may be a physical problem with either your console or your controller. You can further narrow this down by trying to sync your controller to a different Xbox One. If it works just fine, then the problem is in your Xbox One console and not the controller. If it still doesn’t connect, then you have a broken controller and it might be time to buy a new one. In either case, you may be able to use the controller by simply connecting it to the console via a USB cable. This is less convenient than using the controller wirelessly, but it’s less expensive than buying a new controller.
